There is no other automobile dealer communications system that can perform as efficiently and as effectively as TEXT2DRIVE's patented MultiChat. One sales person can receive and respond to an unlimited number of BOTH 'text' (CellChat) and website (LiveChat) inquiries, all at the same time. Some companies will attempt to sell you LIVE CHAT, which requires your customers to be sitting at their computer to chat with your store. With TEXT2DRIVE's MultiChat, customers can connect with you, and you connect with them, with either their mobile device OR their computer. This is a TEXT2DRIVE "exclusive."
TEXT2DRIVE's SalesAssistant comes loaded with a fully functional CellChat CRM. When customers text in for information on a vehicle, a sales person can press the 'save customer' button, enter all the relevant customer information, including 'notes' about the cell conversation, and then save it to the CellChat CRM. Anytime in the future, if a sales person would like to access that customer's information, they simply enter a portion of the customer's name in the Find Customer box and everything needed to reconnect with that customer is right in front of them.
Connecting with any service customer is as easy as the click of a button. Customer's appointments are uploaded each day and are displayed in the Appointments Screen. Press a check box that corresponds to the customer that needs to be contacted, and then select the message that is needed to be sent. No typing or data entry. Message are templated and contain the customer's first name, advisor's first name, and dealership name and phone number. Appt Reminders, Missed Appt Notifications, Thank You Messages and CSI Notices are fully automated and are sent whenever a Service Manager would like them to be sent. Remember that any and ALL messages sent from TEXT2DRIVE are 'two-way' communication. TEXT2DRIVE is much more than just notification. We are total SMS communication.