With Automation & Multi-Messaging, dealers control who receives their messages, what messages say, when messages are sent and where customer responses are routed. More than 10 million automated messages have been sent from more than 700 dealers across the U.S. to tens of thousands of customers with First Service Notifications, Service Reminders, Thank You Messaging and more. Multi-Messaging connects dealers to up to 100 customers simultaneously with personalized ‘real time' 2-way text messages - saving hundreds of hours of calls each month. Service and parts managers easily notify customers when parts are in or repairs are complete. Customers respond so well to these communications that CSI scores increase on average 5-15%.
TEXT2DRIVE Interactive is the new world of customer to dealer connection. Customers can now Live Chat and Text Chat for dealer support in any department, make an appointment, request vehicle photos and information, access dealership coupons and special offers and locate an employee simply by clicking on the employee's photo.
Our latest feature, QuickPay, dramatically improves the customer experience at any dealership and expedites the payment process, making it quicker and more convenient to pay their bill. No more waiting in line for a cashier and the vehicle to be dispatched to the service drive. QuickPay allows customers to receive a copy of their invoice and pay their bill within three minutes. It couldn’t be more convenient. Dealerships benefit not only from improved customer satisfaction, but they enjoy the streamlined process, as well. How can any dealer not have QuickPay?
Our Mobile Operations Module, we affectionately call MOM, was designed to help dealerships maintain federal compliance while allowing employees the ability to communicate with customers using their mobile device anywhere within the store. Staff can text, shoot & send photos and templated messages to customers and automatically capture valuable data. Employee phone numbers are never displayed to the customer and instant messaging between employees is built in. MOM is there whenever you need her.